After order receipt and full payment, we made the shipment within 1 to 3 business days, or 3 to 5 business days for personalized or custom items. As most of our items are handmade, it's (really) rare but it may take a few days more. Then we'll inform you why and estimated shipping schedule by email.
The time frame for order delivery is divided into two parts.
1. Processing time - This includes order verification and packing. All orders are processed and or start to produce within 24 hours after the order is placed. The production of the order can be take between 2-5 business days. Please be aware that some of our products are made to order, therefore the longer processing time of 1 to 3 days might apply.
2. Shipping Times- We ship direct from our Shop.
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org. or email@example.com.