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Handcrafted Wooden Products
Handcrafted Wooden Products
Wood Ring
Phone Case
Business Card Holder
Airpod case
Cufflinks+Tie clip
Custom Designed Products
Custom Designed Products
Printed Phone Case

Shipping, Return and Refund Policy

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  2. Shipping, Return and Refund Policy

Shipping

For our shipping process, please note that our directly manufactured products [Handcrafted Wooden Products] are shipped from facility Re. of Korea, while our [ Custom-printed Products] are shipped from facility United States. We ensure efficient and timely deliveries for both product categories. 

Please take note that we do not offer bundled shipping for either our directly manufactured products or custom-printed items. Additionally, custom-printed products cannot be bundled with other items in your order. Each product category is shipped separately to ensure the quality and timeliness of your delivery. Thank you for understanding!


After order receipt and full payment, we made the shipment within 1 to 3 business days, or 3 to 5 business days for handcrafted wooden products, personalized or custom items. 

The time frame for order delivery is divided into two parts. 

1. Processing time - This includes order verification and packing. All orders are processed and or start to produce within 24 hours after the order is placed. The production of the order can be take between 2-5 business days. Please be aware that some of our products are made to order, therefore the longer processing time of 1 to 3 days might apply. 
Custom Printed Products are vary and ready to ship within 1-3 days.

2. Shipping Times-  Only for Handcrafted Wooden Products 

Method Shipping Time Frame Price
  Standard Shipping   8 - 14 Business Days   U$7.50 (Free for purchases over $100)
  Express Shipping   3 - 5 Business Days   from U$ 21

 

  • Shipping and/or Import Tax/Tariffs- Depending on the type of product and or cost, you might be required to pay import taxes or tariffs. This is a cost you will have to cover.
  • No import tax under U$200 for US Customs. 

 

 

Return

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@mozzin.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@mozzin.com.


 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mozzin.com. or aahn66@yahoo.com.
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